Legal
Terms of Service
Last updated May 20, 2026
1. Acceptance of terms
By creating an account or using VaultX, you agree to these Terms of Service. If you do not agree, do not use the platform.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use VaultX. You are responsible for ensuring that using the platform is lawful in your jurisdiction.
3. Account & security
You are responsible for safeguarding your password, 6-digit PIN, and any device used to access your account. Notify us immediately of any unauthorised access. VaultX will never ask for your password or PIN.
4. Identity verification
We may require identity verification (KYC), phone verification, and a liveness check. Providing false information may result in account suspension.
5. Deposits & withdrawals
Crypto deposits are credited after on-chain confirmation and review. Withdrawals may be subject to a lock-up period and are processed within 24–48 hours. Always send the correct asset to the correct address — on-chain transactions are irreversible.
6. Risk disclosure
Crypto assets are volatile. Past performance does not guarantee future results. Never invest more than you can afford to lose. VaultX does not provide financial advice.
7. Prohibited use
You may not use VaultX for money laundering, fraud, or any unlawful activity, or attempt to disrupt or gain unauthorised access to the platform.
8. Limitation of liability
VaultX is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the platform.
9. Changes to these terms
We may update these terms from time to time. Continued use of VaultX after changes take effect constitutes acceptance of the revised terms.
10. Contact
Questions about these terms can be sent to support@vaultx.com.